Shipping policy

Shipping Policy

Last Updated: August 15, 2026

At TrueMart, we understand that getting your order delivered safely and on time is an important part of your shopping experience.

Our goal is to make shipping simple, reliable, and transparent from the moment you place your order until it reaches your doorstep.

1. Order Processing

Once you place an order with TrueMart, our team begins processing it.

Orders are generally processed within 1–2 business days after successful order confirmation.

During high-demand periods, sales, festivals, or promotional events, processing may take slightly longer.

You will receive an order confirmation after your purchase is successfully placed.

2. Shipping Time

After your order has been processed and dispatched, delivery generally takes:

🇮🇳 India

3–7 business days

Delivery times may vary depending on your location, courier availability, weather, public holidays, and other circumstances outside our control.

Remote and difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, TrueMart may offer:

  • Free shipping promotions

  • Special delivery offers

  • Minimum-order free shipping

  • Limited-time shipping discounts

Promotional shipping offers may be subject to specific terms and conditions.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing your tracking information.

You can use the tracking details to monitor your shipment.

Depending on the courier partner, tracking information may take some time to become active after dispatch.

5. Delivery Attempts

Our courier partners generally make multiple delivery attempts if you are unavailable.

To avoid delays, please make sure that your:

  • Name

  • Phone number

  • Address

  • PIN code

  • Landmark

are entered correctly during checkout.

If the courier partner is unable to deliver the package because of an incorrect address, unavailable recipient, or other customer-related issue, additional delivery attempts or charges may apply.

6. Delayed Deliveries

Although we work with reliable logistics partners, delivery times can occasionally be affected by circumstances beyond our control, including:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Festivals and peak shopping periods

  • Courier delays

  • Transportation disruptions

  • Incorrect or incomplete address information

  • Remote delivery locations

  • Government restrictions or other unforeseen events

If your order is significantly delayed, please contact our customer support team and we will help you track the shipment.

7. Damaged Packages

We take care to ensure that your order is properly packed before dispatch.

If your package arrives visibly damaged, please:

  1. Take photographs or videos of the package before opening it.

  2. Take photographs of the product and packaging after opening.

  3. Contact TrueMart customer support as soon as possible.

  4. Provide your order number and the relevant photographs/videos.

This information may be required to investigate the issue with our logistics partner.

8. Wrong or Missing Items

If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.

Please provide:

  • Order number

  • Product details

  • Photos/videos of the package

  • Photos of the received product

  • Any other information requested by our support team

We will review the issue and provide an appropriate resolution according to our applicable return and refund policy.

9. Incorrect Shipping Information

Please carefully check your shipping information before placing your order.

If you realize that your address or contact information is incorrect, contact us immediately.

Once an order has been dispatched, we may not be able to change the delivery address.

If a package is returned to us because of incorrect or incomplete shipping information, re-shipping may be subject to additional shipping charges.

10. Cash on Delivery Orders

If Cash on Delivery (COD) is available for your location and product, the applicable COD option will be displayed during checkout.

COD availability may vary depending on:

  • Location

  • PIN code

  • Product

  • Order value

  • Courier availability

Customers are expected to be available to receive and pay for COD orders at the time of delivery.

11. Multiple Products in One Order

If you purchase multiple products, your order may occasionally be shipped in separate packages.

This can happen due to product availability, warehouse processing, or logistics requirements.

You may receive separate tracking information for different shipments.

12. Shipping to Remote Locations

Delivery to certain remote, rural, or difficult-to-access areas may take longer than our standard delivery estimate.

Additional delivery restrictions may also apply depending on courier availability.

13. Lost Shipments

If your tracking information indicates that your package has been delivered but you have not received it, please contact us as soon as possible.

We may coordinate with the relevant courier partner to investigate the shipment.

Please keep your order number and tracking details available when contacting our support team.

14. Changes to This Shipping Policy

TrueMart reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

We encourage customers to review this policy before placing an order.